Cancellation policy

Purchase & Cancellation Policy

We want your experience with The Creative Ritual to be joyful and stress-free. Please read this policy carefully before completing your purchase.

One-Time Purchases

• All one-time orders can be canceled before they are processed.
• Once your order has been processed or shipped, it cannot be canceled.
• If your order arrives damaged or items are missing, please contact us within 7 days on the contact page so we can make it right.

Subscription Purchases

• Subscription envelopes are billed automatically at your selected interval (e.g., weekly).
• You may cancel your subscription at any time before your next billing date to avoid future charges.
• Once a subscription order has been processed or shipped, it cannot be canceled or refunded.

Changing Your Order

• If you would like to make changes (such as shipping address or box selection), please contact us as soon as possible on the contact page.
• We will do our best to accommodate changes before your order is processed, but cannot guarantee changes after processing begins.

How to Cancel

• Log into your account and navigate to Subscriptions to cancel, or contact us directly on the contact page.
• Cancellations take effect before your next billing date.

We appreciate your understanding — each box and envelope is lovingly curated and packed with care, so once an order is on its way, it’s ready to bring a little moment of joy to your week ♡